Labels:text | screenshot | font | number | parallel OCR: Figure 3. Involving Support Personnel in Responding to Errors Error Message Error Message Queue Add to queue $Support number Messages to process $Support name Output $Support workstation Add to queue Message information Save message to log Save Occurred datetime Save message to database Post previous messages User $Read from file Solved datetime Read message from log Solved by $Post $Read from file Inform support Save Write to file Display Mark solved